Return Your Order
At GENZEE CREATION, we want you to love every purchase. If you're not completely satisfied, we're here to help.
Return Eligibility
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, unworn, unwashed, and in their original condition with all original tags attached.
- Products showing signs of wear, washing, damage, or alteration cannot be returned.
Non-Returnable Items
- Gift Cards
- Final Sale Items
- Personalized or Custom Products
How to Start a Return
- Contact our Customer Support Team.
- Provide your Order Number.
- Follow the return instructions provided.
- Ship the item back using the recommended shipping method.
- Once inspected, your refund or exchange will be processed.
Please note that return shipping costs are the customer's responsibility unless the item is damaged, defective, or incorrect.